Frequently Asked Questions
Everything you need to know about your Dreame journey.
What is the standard shipping timeframe for international orders?
We offer global shipping with an estimated delivery time of 3 to 7 business days for express shipping and 10 to 15 business days for standard shipping, depending on your location.
What is your return policy for electronic products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.
Does my Dreame device come with a warranty?
Yes, all Dreame Global electronics come with a standard 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.
How can I track the status of my order?
Once your order is shipped, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Are replacement parts and accessories available for purchase?
Absolutely. We stock a full range of genuine replacement parts, including filters, brushes, and batteries, to ensure your device maintains peak performance over time.